How a Middle Eastern Aviation Giant Transformed Hangar Document Management with M365
Ensuring every document review is faster, traceable, and fully compliant.
"The M365 solution streamlined our document workflows, cut approval times drastically, and ensured compliance with aviation standards. A true game-changer for the hangar project.”
Customer Profile
The Middle East’s leading aviation MRO and infrastructure firm, specializing in aircraft hangar design, construction, and maintenance. Based in Abu Dhabi, it supports global airline clients with complex, multi-stakeholder engineering projects where document control, compliance, and auditability are critical.
Business Challenge
The Hangar Infrastructure Project involved multiple teams — contractors, consultants, safety experts, and internal departments — exchanging thousands of drawings, designs, and technical documents.
However, manual workflows created significant challenges:
- Lack of centralized control over document versions and approvals
- Frequent miscommunication and rework across departments
- Missing audit trails compromising regulatory compliance
- Limited visibility into review status and decision tracking
- High administrative overhead delaying project timelines
Without a governed transmittal management process, every review cycle became prone to delays and compliance risk.
Why They Chose MPower365
The customer sought a solution aligned with its Microsoft-first digital ecosystem, capable of integrating seamlessly with SharePoint, Teams, and Power BI. MPower365’s Project Document Lifecycle Management solution with Transmittal Add-on met this need — providing automation, visibility, and compliance in one unified platform without adding new silos.
Solution
MPower365 implemented an M365-based transmittal and document lifecycle management framework tailored to Etihad’s engineering workflows:
- Project workspace: Secure, project-specific SharePoint workspaces enabling centralized document management, controlled access, and seamless collaboration across project teams
- Central Repository: Microsoft SharePoint hosted all project documents with controlled access, versioning, and metadata tagging.
- Automated Transmittals: Documents were routed through predefined workflows for review, approval, or comment—ensuring consistent handling across departments.
- Collaborative Review: Microsoft Teams enabled real-time discussions and faster feedback loops among project engineers and consultants.
- Dashboards & Tracking: Power BI dashboards provided live visibility into transmittal progress, bottlenecks, and approval cycles.
- Compliance & Auditability: Every document exchange was logged with a complete audit trail, ensuring full traceability for aviation regulatory requirements.
Outcomes
- Streamlined Operations: Document processing and approval cycles reduced by 40%, accelerating project delivery.
- Improved Collaboration: Unified communication between consultants, contractors, and internal teams minimized miscommunication.
- Reduced Costs: Administrative effort and manual tracking overhead cut by 25%.
- Enhanced Compliance: Rich metadata and version control ensured audit readiness and adherence to aviation standards.
- Real-Time Visibility: Stakeholders gained a single source of truth for all transmittals and document statuses.
Looking Ahead
The customer plans to extend the platform’s capabilities with advanced analytics, SLA-based performance metrics, and AI-driven document insights to predict workflow delays and improve decision-making across future infrastructure projects.
